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FAQs

Frequently Asked Questions

Yes, all 3 terms are often used to describe telephony that is internet based and resides in the cloud.  The cloud simply is a way of describing how a VoIP / hosted company’s servers hold information and interact with one another.  Businesses no longer need a PBX on site with the associate cost of maintenance and depreciation of hardware, this is all handled and maintained by your VoIP provider, in “the cloud”.

Learn more about hosted phone systems here.

Moving to hosted telephony or VoIP can greatly reduce your monthly bills, often by up to 30%.  This is particularly true for long distance and international calls. However, it is not solely the cost savings that will benefit your business.  Hosted has a huge range of features such as call routing and queuing, mobile twinning and statistics that will drive unbelievable efficiencies and flexibility into your business. It can also greatly improve your customer service.

Learn more about hosted phone systems here.

No, we won’t need to install new lines or change your number.  Your lines are currently owned and maintained by Openreach , we will simply take over the line and become your new billing provider.  If you need additional lines or data connection upgrades, we will organise this for you.  If you have DDI numbers that you wish to keep, but to reduce the number of landlines you have, we can transfer your existing numbers to hosted telephony. This can be used from any office in any location. A London number can be presented from your office in Scotland at no charge, it is just one of the many features and benefits that hosted brings.

All of your products and services will be sent on one easy to understand bill each month.  This will be sent via email unless you request a paper bill.  Once you have switched to CDS, you will receive a final bill from your current supplier and the following month, you will be billed by us.

If you have a technical problem, please call us on 0333 2000 801.  We have a team available 24 hours a day to help.  As part of our care promise, we also offer 5 free engineer visits per year (worth £500).

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Our team are available to answer any questions, any time. Request a call back and we will get in touch with you as soon as possible.

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