Yes, all 3 terms are often used to describe telephony that is internet based and resides in the cloud. The cloud simply is a way of describing how a VoIP / hosted company’s servers hold information and interact with one another. Businesses no longer need a PBX on site with the associate cost of maintenance and depreciation of hardware, this is all handled and maintained by your VoIP provider, in “the cloud”.
Learn more about hosted phone systems here.
Moving to hosted telephony or VoIP can greatly reduce your monthly bills, often by up to 30%. This is particularly true for long distance and international calls. However, it is not solely the cost savings that will benefit your business. Hosted has a huge range of features such as call routing and queuing, mobile twinning and statistics that will drive unbelievable efficiencies and flexibility into your business. It can also greatly improve your customer service.
Learn more about hosted phone systems here.
No, we won’t need to install new lines or change your number. Your lines are currently owned and maintained by Openreach , we will simply take over the line and become your new billing provider. If you need additional lines or data connection upgrades, we will organise this for you. If you have DDI numbers that you wish to keep, but to reduce the number of landlines you have, we can transfer your existing numbers to hosted telephony. This can be used from any office in any location. A London number can be presented from your office in Scotland at no charge, it is just one of the many features and benefits that hosted brings.
All of your products and services will be sent on one easy to understand bill each month. This will be sent via email unless you request a paper bill. Once you have switched to CDS, you will receive a final bill from your current supplier and the following month, you will be billed by us.
If you have a technical problem, please call us on 0333 2000 801. We have a team available 24 hours a day to help. As part of our care promise, we also offer 5 free engineer visits per year (worth £500).
What our customers say about us
“The CDS team have gone above and beyond our expectations with our communications. It has allowed us to bring our business to market seamlessly and meet the demands of our growing customer base. They are always on hand to help, whenever we need them. We would not hesitate in recommending them.”
“We’ve been lucky enough to be a client of CDS for a number of months, during which the whole team has completely backed multiple projects we’ve rolled out, even during antisocial hours! I would highly recommend Mike and his team for all comms requirements.”
Rapid Reclaim Group
“Using CDS as our communications provider gives our staff piece of mind that we always have someone on hand to help if we experience any issues. Any problems we have are dealt with quickly and efficiently, nothing is too much trouble.”
“CDS’ straightforward approach has made the process of switching our phone systems seamless and hassle free. We were impressed by CDS as they are a friendly, helpful and local company, which were important to us. Their hosted phone system will bring improvements and importantly maintain the outstanding client and customer satisfaction levels that are pivotal to our business.”
CDS totally simplified our mobile and office landline software in a competitive market that is over complicated and overpriced! Their approach from reviewing and tailoring our needs have been fantastic; we have 25 remote staff all with differing network requirements – not a problem with CDS. Plus after all that, the cost savings were unbelievable. We haven’t got time for 20 companies to tender, we went to three and CDS just talked sense, listened, made recommendations and were extremely competitive.
We have dealt with Stuart and the team at Concept Data Solutions for a number of years now. They have a great understanding of our requirements and were able to set up our system exactly how we wanted, and on-going they are always happy to help when we have any questions. Our experience has been extremely positive and I would recommend Concept Data Solutions to anyone who wants to review their telecommunications.
Growth in Business
Concept Data Solutions’ hosted telephony has had a really positive impact on our business. The system has not only reduced our monthly bills, it has given us much greater control and insight into our communications across our entire business.
The Concept Data Solutions team installed a fully hosted telephony solution. The features it offers, such as call queuing, mobile twinning and disaster recovery, have added value to our business all at a very competitive price.
Changing our ageing phone system was a daunting prospect, as the majority of our business is conducted over the telephone. But Concept Data Solutions made the process simple – from initial survey to installation, it was all conducted in a professional and timely manner with minimal disruption to our business. I would recommend anyone considering updating their phone system to speak with Concept Data Solutions.
Yorkshire Vehicle Finance
Concept Data Solutions have provided our telecoms for the past few years now and we’ve been consistently impressed with how friendly and professional their team are. Nothing is ever too much trouble!
We switched to Concept Data Solutions as they offered great value for money and excellent communication and support which was important to us. Throughout the easy process, Zoe kept us in the loop and was always on hand to help. The hosted system was delivered on time as promised. We intend to switch our other sites to Concept Data Solutions as soon as possible. We wouldn’t hesitate in recommending them.
James Du Pavey