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Phone Fraud – How can we help you protect your business?

Phone fraud is becoming a real problem in the UK, costing businesses £953 million.  It can result in a real shock when the bill arrives and loss of service, which can be disruptive to your business operations.

According to a survey commissioned by the ITSPA which surveyed 1,000 businesses across the UK, 27% had been hacked in the last 5 years, costing each business £12,000 on average.

How do they succeed?

  • Hackers scan the internet looking for IP addresses and also PBX’s with security weakness or which haven’t been configured properly.
  • Hackers will typically target holiday seasons such as Christmas, Easter and bank holidays when the office is quieter and closed for a longer period of time.
  • The time period 2am – 6am is particularly popular as most businesses will not be operating as normal and fraudulent activity is more likely to go undetected.

The most common losses

  • Compromised PBX – hacking of PBX and setting up of premium rate/international numbers
  • Calls made from elsewhere using SIP credentials
  • Calls made from VoIP accounts using stolen credit cards

Where does fraud come from?

  • PBXs are all IP connected therefore it can occur from anywhere in the world, but generally exotic locations such as the Middle East and Central Africa.

What can we do to help?

Phone fraud is a problem, however rest assured, you can trust us to protect your business. We work with one of the UK’s largest providers of voice services and voice applications, who offer a number of features to help mitigate the risk of phone fraud.

  • Free call-barring on all our on-network services (SIP and our hosted telephony platform). We can set up a call bar plan at a company level which can be edited on a per user basis.
  • Free account monitoring alerts – we set a threshold for total spend on your account, we send an email and or SMS when the threshold is hit. If it looks fraudulent we can deal with it.
  • Free call alert thresholds – we can set a spend threshold on any CLI, we will be notified if this exceeds the threshold and can help support you.
  • Financial indemnity – we set an agreed spend level per customer. Once it hits 100% of the daily limit we set a cap, effectively it’s financial indemnity for your peace of mind, we will pick up any cost of fraud above this capped level.
  • We can stop the calling of network barred ranges earlier in the process.
  • Early monitoring of WLR calls – third party BT CDR distribution is a day or so behind so we actively report on their unrated CDRs to catch it earlier.

To find out more, please contact us. One of our team will be happy to help.

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